The browser you are using is not supported by this website. All versions of Internet Explorer are no longer supported, either by us or Microsoft (read more here:

Please use a modern browser to fully experience our website, such as the newest versions of Edge, Chrome, Firefox or Safari etc.

FAQ Fault report tutorial

The new housing portal is now live and you can make your fault report in the new system.

How do I make a fault report?

Step 1: Find the fault report page

You find the fault report page on your housing account. Once you are logged in select support in the menu to the left.

A picture of the fault report page
Fault report page 1

Step 2: Open the fault report 

Click on the "Fault report" tab to 

A picture of the fault report page

Step 3: Fill out the information 

  1. Select the contract/object the fault report is concerning.
  2. Select the unit where the fault report is concerning.
  3. Write a short decription on what needs to be fixed.
  4. If you wish to add a picture use the "Attachment" section.
  5. Enter a date when you wish the caretaker to address the issue. Please note that we will try to consider this, but there is no guarantee that we can resolve the issue on that exact time.
  6. Specify if you consent to the caretaker entering your apartment with the master key if you are not home.
  7. Enter your phone number so that the caretaker can contact you by phone.
picture of the fault report page

Frequently asked questions

When will my issue be fixed? 

Our caretakers will address the issue as soon as possible. Generally the respons time will be shorter if you 'allow use of master key' in the fault report. Since our caretakers can enter your apartment without booking a time in advance with you.

Why have I not received a reply to my fault report?

You should receive a reply to your fault report shortly after you registered it in the system. Please note that we answeer fault reports during workdays 08-00-16-00, if you make a fault report during weekends or evenings you will not receive a reply from our caretakers until the next workday.

There is something wrong with the fault report system, what should I do?

If there is something wrong with the fault report system please send us an e-mail to luacc [at] service [dot] lu [dot] se.

Contact details

LU Accommodation Sofieberg reception entrance; a wood-covered concrete bench in front of a door in a glass wall. Photo by Mikko Jokela Måsbäck.
LU Accommodation Sofieberg reception entrance (click to enlarge)

Student Accommodation

Address: Tunavägen 20, Lund


luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se)

Phone hours

046-222 08 00

Our phone hours are:
Mon-Fri: 09:00 to 11:00 (AM, CEST)

For disturbances outside of office hours, call the same number and press 1 to get connected to our on-call security firm.

More contact details