First days after arrival

What do I need to do?

You can find detailed instructions in our video regarding collecting your keys. 

How to collect your keys (youtube.com, new tab)

1. Complete the online Arrival Inspection

• Inspect the standards and cleanliness of your room/apartment when you move in and submit the inventory report within three days after your arrival.
• The Arrival Inspection can be found on your housing account.
• The report is for our documentation with high importance for the room inspection and deposit refund.
• If you are not satisfied with the cleanliness of the accommodation, you need to send an e-mail with pictures of the dirty areas to luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se) 

After you leave your accommodation, any costs for cleaning of or unreported damages to furniture and the room itself will be drawn from the deposit.

2. Make sure that your name is on your letter box

• You will find the name tag in the envelope you were given together with the keys. Please find your letterbox and place the name tag on it.
• If your name is not stated on the letterbox your mail may not be delivered, even if the address is correct.

3. Make Fault Reports for issues

• If you find that something is broken or missing in your room/apartment, please make a fault report through the support tab on your online housing account.

Housing Account