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Deposit refund

Deposit refund

  • Please be aware that the deposit refund process will only begin after your housing contract end date and after a room inspection has been carried out. It takes approximately 4-8 weeks for the money to be visible in your account.

Deposit paid by Visa card or MasterCard

  • The refund of deposit will be made via an electronic transfer back to the card that was used to pay the deposit online. For deposits that were paid more than 365 days ago, the refund will instead be issued to the card used for the most recent online payment of 5,000 SEK or more.
  • If the Visa card or MasterCard used to make the deposit (or rent) online is no longer valid, we advise our tenants to contact their bank.
  • Even if the card used to make the deposit (or rent) online is no longer valid, any deposit refund transferred by LU Accommodation should be transferred on by your bank to the account to which the Visa card or MasterCard was linked at the time of payment.
  • Please be aware that LU Accommodation will not be able to make the refund to any other card.
  • LU Accommodation will not be offering the option of a bank transfer refund to tenants that successfully made the room deposit payment by using a Visa card or MasterCard online.

Deposit paid through a bank transfer or at the reception

  • For deposits that were paid via bank transfer or at our reception, the refund will be issued to the card used for the most recent online payment of 5,000 SEK or more. If there is no online payment record, a form for filling out your bank details will be sent to you via email.
  • If the bank account details which you provide to LU Accommodation are correct, it should take approximately 2-4 weeks after the refund process has been initiated for you to receive the deposit back.
  • Please make sure that the bank account details which you provide to LU Accommodation are correct. It is in your interest to make sure that you follow the instructions carefully. Failure to follow the instructions sent to you via email will delay the refund of deposit.

     

 

A courtyard leading to the entrance of the Physics department. Photo by Kennet Ruona.

Contact details

Student Accommodation

Address: Professorsgatan 1B, Lund

E-mail

luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se)

Phone hours

+46 46 222 08 00

Our phone hours are:
Mon-Fri: 10:00 to 12:00 (AM, CET/CEST)

For disturbances outside of office hours, call the same number and press 1 to get connected to our on-call security firm.

More contact details

Last updated: 3 Mar 2026