Fault Report (ST)

Can you fix it yourself?

Please check our cleaning and upkeep videos before submiting a Fault Report. Many things can be solved with the right knowledge.

Cleaning and Upkeep-videos (Youtube-Link)

Maintenance in Lund and Malmö

Tenants at all housing areas, except Michael Hansen and Helsingborg-Östra Vallgatan (see below), can report faults through the housing portal. Please consult our fault report tutorial if you have need assistance reporting issues.

Fault Report Tutorial

Log in to your housing account

Priority

If your fault is regarding locks, electricity or water, it will be prioritised by the caretakers.

If you experience immediate problems outside of office hours please call LU Security: +46 46 222 08 00

Maintenance at Michael Hansen

If you live at Michael Hansen, please visit their website for information regarding fault reports. 

https://www.mhklund.se/en/contact/ 

For disturbances outside of working hours you can call 0406 44 63 10.

If you have locked yourself out you can call +46 200 29 44 04 and they will unlock the door. Please be aware that this service costs SEK 2331 to use. Please remember to update your tag at the main door before calling this service.

Maintenance at Östra Vallgatan (Helsingborg)

If you live at Östra Vallgatan (Helsingborg) you can contact the local caretakers directly via:

Telephone: +46 42 208 267, or 

E-mail: student [at] helsingborgshem [dot] se (student[at]helsingborgshem[dot]se)