Fault Report (GR)
Is the drain blocked? Is your fire alarm not working? Is the window stuck? Our caretakers will assist you with any problem you cannot fix yourself.
Can you fix it yourself?
Please check our cleaning and upkeep videos before submitting a Fault Report. Many things can be solved with the right knowledge.
Cleaning and Upkeep Videos (youtube playlist, new tab)
In order to gain help with your problem you will need to log in to the fault report system.
If you are new user or have forgotten your password for the fault report system then you will need to use the e-mail address that were registered by us during the booking process for logging in. Then press submit.
Please follow the below link in order to either make a new fault report or to check on the status of a fault which you have reported earlier.
If you experience immediate problems outside of office hours please call LU Security:
+46 46 222 08 00
Tunavägen 20, Lund
Telephone number: 046-222 08 00
09:00 - 12:00
luacc [at] service [dot] lu [dot] se
NB: If you want to apply for housing please use the booking request form. Requests through e-mail will not be accepted.
For disturbances outside of office hours, please call LU Security 046-222 08 00, and press 1.
- (link) More contact details