Fault Report (GR)
Is the drain blocked? Is your fire alarm not working? Is the window stuck? Our caretakers will assist you with any problem you cannot fix yourself.
OBS! CoVid-19 Restrictions
The caretakers will only enter housing without you present. If you are at home when the caretaker comes please open the window as fully as possible to air your housing and wait outside to minimize contact. If this is not possible the caretakers will not be able to solve your fault.
Can you fix it yourself?
Please check our cleaning and upkeep videos before submitting a Fault Report. Many things can be solved with the right knowledge.
In order to gain help with your problem you will need to log in to the fault report system.
If you are new user or have forgotten your password for the fault report system then you will need to use the e-mail address that were registered by us during the booking process for logging in. Then press submit.
Please follow the below link in order to either make a new fault report or to check on the status of a fault which you have reported earlier.
If you experience immediate problems outside of office hours please call LU Security:
+46 46 222 08 00
Address: Tunavägen 20, Lund
Visits by appointment only.
Telephone hours suspended.
Monday - Friday: 09:00-10:00
Connect via Zoom (new tab)
E-mail: luacc [at] service [dot] lu [dot] se
For disturbances outside of office hours, please call LU Security 046-222 08 00