Staying with us?

Check-in

The guests can check in from 15:00 (3 pm) on the day the booking starts. 

The keys are usually collected from the key box at our entrance. The codes for the entrance and keybox are sent together with the confirmation of the booking. 

Check-out

The guests need to check out no later than 11:00 (11 am) on the last day of their booking. Please drop your key card in our black post box at the entrance of the University Guest House. 

Payment

The guests pay at our reception during their stay, and we only accept VISA and Mastercard. Please note that we cannot charge for the stay in advance before the guest's check in and outside the reception visiting hours. 

Internet

Wi-Fi is available in all areas of the hotel at no cost. The guests can find information on how to connect to our free Wi-Fi on the information board by the elevator.

Lost keys

If the keys are lost or forgotten in the room, you can visit our reception during the opening hours, and we can issue you a new key bracelet. Please see the reception opening hours.

If the keys are lost or forgotten in the room when our reception is closed, you need to call LU-Security (workdays 17.00-07.00 and on weekends) at +46 46 222 08 00. Please note that this service costs SEK 1 350 and usually guests/host department need to cover the cost

Cleaning and upkeep

Towels are changed once a week. Bed linens are changed every second week.

Kitchen

Feel free to use the kitchen to prepare meals. Label your groceries with stickers with your room number and departure date. Make sure to leave the kitchen clean after you have used it.

Laundry facility

Laundry room is located on the second floor. You can open the door with your key.

There are two washing machines and two drying machines, drying rack and iron facility in the room. You can use the machines between 07:00 – 22:00. There is no booking system, first come first served. 

Do not use detergent or fabric softener, as the machines are equipped with automatic detergent and fabric softener. 

Please note that University Guest House doesn’t take any responsibility for the belongings you leave in the Laundry Room. 

Disturbances

Loud noises and disturbances are prohibited between 22.00-07:00. Any activities that might interfere with the peace, comfort or convenience of other Tenants living in and around the residence are strictly forbidden. Disturbances might lead to a call out. Any costs in relation to a call-out will be charged to the guest or the host department.

Smoking

Smoking is strictly prohibited inside accommodations, buildings, on balconies, near entrances, windows or ventilation shafts.The guest is liable for costs of restoring or cleaning the accommodation from smells and residues caused by smoking.