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New housing portal at LU Accommodation

Starting November 2023 a new housing portal will be implemented at LU Accommodation. Below you can find updates on several important changes that will be made.

Housing application Spring semester 2024: The housing application process for new applicants with an arrival during Spring semester 2024 will use the already existing housing portal. New applicants need to follow the existing instructions on our website.

Apply for student accommodation (link):

FAQ Application process – before applying (link):

Application tutorial (link):

What's Changing?

Starting in November, we will be transitioning to a new and improved housing portal. The old housing portal will be running in parallel at least until January 2024. The new portal will offer several benefits, including:

User-Friendly Interface: making it easier for you to navigate and access important information about your tenancy, all in one place.

Maintenance Requests: You will be able to submit maintenance requests online through the portal, offering a faster and more straightforward service. This will completely replace our current fault report system [starting in November].

Online Documents and Signing: You will be able to sign and access important documents related to your tenancy, such as lease agreements, extensions, and notices, all in one place [starting in January].

Payments: Online payments will continue to be made via the current portal to begin with. Online payments, as well as payment requests, will be moved to the new portal at a later date.

If you are already a tenant:

Housing Account: In order to make the transition as smooth as possible for you, we will transfer all relevant data from your current housing account to the new portal. Your new housing account will be linked to your Lucat ID (ex. aa1234bb-s), which you will use to log in. Further information (including solutions for tenants without Lucat ID) will be sent out as we approach the transition.

Training Sessions: We will be conducting online training sessions in the week leading up to the launch. These sessions will cover all the new features and functionality, and you will have the opportunity to ask any questions you may have.

Instructions, FAQs and How-To Guides will also be available on the website before the launch.

Questions or Concerns

If you have any questions or concerns about this upcoming change, please don't hesitate to reach out to our tenant support team at luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se) or via phone 046-222 08 00 Monday – Friday 09.00-12.00. We are here to assist you throughout this transition and ensure it goes as smoothly as possible for everyone.

We appreciate your cooperation and look forward to providing you with an even better housing portal.