Keys

The keys vary depending on housing area. In some areas tenants only have an electronic tag that works for all entrances, common areas and laundry facilities, in other places tenants have multiple keys or tags to enter certain areas.

How to collect and return keys

Keys are collected in person from our reception or at the Arrival Day, from the first working day on or after the contract start date. When moving out, keys should be returned before 12:00 (noon) on the contract end date.

Lost keys need to be reported immediately, and a spare set will be issued. For more information, see:

Types of keys

Keys are divided into physical keys, which you insert and turn in a lock as normal, and electronic tags, that you need to touch to an electronic reader to use.

How to use electronic tags

There are electronic tags and readers for entrances at many areas, and electronic locks on the room or apartment doors of the following housing areas: Bautastenen, Eddan, Sofieberg, Spoletorp North, and Östra Torn (only shared apartments).

Entrance and corridor doors

To unlock the door:

Hold the key against the tag reader
When you see the green light, open the door

Apartment and room doors

Most doors are fitted with a circular reader, but at Eddan and Sofieberg there are also doors with an older oblong model. Below you can find instructions on how to use both types of readers.

Please remember to activate your tag by using it on the entrance door at least every third day.

Instruction video

Watch the video below on how to use the circular electronic locks.

To unlock the door

1. Hold the key against the tag reader
2. When you see the green light, turn the reader to unlock

To lock the door

Close the door and hold the key against the tag reader
When you see the green light, turn the reader the other way to lock

N.B. If you turn the reader too hard the lock might complain and start blinking red. Turn the reader back just a little bit to fix this issue.

Please remember to activate your tag by using it on the entrance door at least every third day.

Instruction video

Watch the video below on how to use the oblong electronic locks.

Written instructions

To unlock from the outside

Hold the key against the tag reader
When you see the green light, open the door

To lock from the outside

Close the door and lift the handle
Hold the tag against the tag reader until the green light turns on

To lock from the inside

Open your door
Hold the tag against the tag reader outside the door until the green light turns on
Go into your room, close the door and lift the handle up

To unlock from the inside

To unlock, just open your door
Hold the tag against the tag reader outside the door until the green light turns on

N.B. The door cannot be opened from outside without the tag, unless it has been unlocked as described above.

Light signals

Only red light – tag not updated or unauthorised to enter. In most cases this indicates that you have not used the tag on all doors on your way to your personal room, or that you are at the wrong door.

Both green and red light – The battery is low. Make a fault report to the caretakers.

Malfunctioning key or lock

If you cannot enter your room, please do the following:

Make sure that your tag is activated: Go to the tag reader at the entrance and hold the tag against it for several seconds. Thereafter try to open your room.
If you still cannot enter your room, please contact LU Accommodation and make a fault report (weekdays 07.00 – 16.30) or LU Security (weekdays 16.30 – 07.00, and all weekends and holidays: 046-222 08 00). If there should be a fault with your key or lock you will not be charged any fee.