Departure
A guide for departing tenants
Approximately two months before the end date of your contract, the departure process will be available to you on your housing account. Please read more about what you are expected to do before and after departure below.
Departure checklist
Before leaving your accommodation, there are several steps that a departing tenant needs to take. After the keys have been returned, LU Accommodation proceed with the rest of the departure process, as outlined below. On your housing account, these steps are summarized in the Departure Instructions.
Before Departure
Contact the Swedish tax authorities
Contact the Swedish tax authorities (Skatteverket), to inform them that you are changing address. If you are moving within Sweden, you can also get assistance in forwarding your mail.
Also, notify the post office to forward your mail. LU Accommodation will not forward any mail.
Conduct a thorough cleaning of the accommodation by following our cleaning instructions.
Make sure to also clean any common areas you share with corridor mates or flat mates, including throwing out your food and cleaning spaces in refrigerator, freezer and cupboards.
Remove all personal belongings
Remove all furniture and other belongings that you have brought to the accommodation during your tenancy, for example: mirrors, bedding, sheets, tables etc.
LU Accommodation will not be able to post or ship items left behind to you.
Do not remove mattress covers and protection sheets, as they are included in the accommodation.
Report any faults or signs of vermin by making a fault report.
Please create the fault report well in advance of the move to ensure a smoother process.
When leaving the accommodation, make sure that it is in a safe condition by following the steps below:
- Leave the radiator at approximately level 2.
- Make sure all windows are closed.
- Leave the refrigerator turned ON!
- Turn off all lights.
- Lock the door to your accommodation.
DO NOT leave the keys inside the accommodation, you need to return the keys to the key drop off point.
Return keys before 12.00 (noon) on the last day of tenancy.
Remember to return all items belonging to the keys (laundry lock, laundry key, keyfinder, laundry tag, balcony key and other items included with your keys).
Once a tenant has returned their keys, LU Accommodation will inspect the accommodation. If there are any issues with cleaning or damages, this will be documented, and any costs that may be incurred will be charged to the departing tenant.
The tenant does not need to book the inspection, and will not be present during the inspection.
A full inspection report in PDF-format will be made available on the former tenants housing account online, and if there are any costs incurred, the tenant will be informed via e-mail.
What will the inspector check?
The inspectors will use a checklist for the inspection to assess the following:
- Inventory items, equipment and surfaces (i.e. floors, cupboards, doors).
- The living environment of the room/apartment (i.e. ventilation, dampness).
- Electrical and fire safety (e.g. signs of water damage).
- If there is any need for maintenance (e.g. broken items or furniture).
- That everything is cleaned and tidy.
Please note that it is the inspector from LU Accommodation who decides whether a room or apartment has been sufficiently cleaned.
The deposit refund process is initiated once the contract has ended and the departure inspection is complete. It takes approximately 4-8 weeks for the process to be completed, and for any repayment to be completed.
The deposit will be refunded either:
- directly to the account from which it was paid,
- to the latest online rent payment that exceeds the deposit amount, or
- to the bank account details provided by the tenant (only if the above two do not work).
The process differs slightly for tenants who paid the deposit online, or via bank transfer or reception.

Contact details
Address
Professorsgatan 1B, Lund
luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se)
Telephone
+46 46 222 08 00
Telephone hours
Monday-Friday
10:00 - 12:00 (AM, CET/CEST)
Disturbances
For disturbances outside of office hours, call +46 46 222 08 00, and press 1.

Returning keys
How and where to return your keys

