Fault Report
Is the drain blocked? Is your fire alarm not working? Is the window stuck?
Can you fix it yourself?
Please check our cleaning and upkeep videos before submitting a Fault Report. Many things can be solved with the right knowledge.
Maintenance in Lund
Tenants can report faults through the housing portal, except at the Helsingborg-Östra Vallgatan housing area. Please consult our fault report tutorial if you need assistance in reporting issues.
Priority
If your fault is regarding locks, electricity or water, it will be prioritised by the caretakers.
If you experience immediate problems outside of office hours please call LU Security: +46 46 222 08 00.
Maintenance at Östra Vallgatan (Helsingborg)
If you live at Östra Vallgatan (Helsingborg) you can contact the local caretakers directly via:
Telephone: +46 42 208 267, or
E-mail: student [at] helsingborgshem [dot] se (student[at]helsingborgshem[dot]se)
Fault report tutorial
You find the fault report page in your housing account. Once you are logged in select support in the menu to the left.
Click on the "Fault report" tab to access the form for reporting maintenance faults. Among the other tabs you can find forms for reporting payment issues, and requesting contract amendments among others.
- Select the contract/object the fault report is concerning.
- Select the unit where the fault report is concerning.
- Write a short description on what needs to be fixed.
- If you wish to add a picture use the "Attachment" section.
- Enter a date when you wish the caretaker to address the issue. Please note that we will try to consider this, but there is no guarantee that we can resolve the issue on that exact time.
- Specify if you consent to the caretaker entering your apartment with the master key if you are not home.
- Enter your phone number so that the caretaker can contact you by phone.
When will my issue be fixed?
Our caretakers will address the issue as soon as possible. Generally the response time will be shorter if you 'allow use of master key' in the fault report. Since our caretakers can enter your apartment without booking a time in advance with you.
Why have I not received a reply to my fault report?
You should receive a reply to your fault report shortly after you registered it in the system. Please note that we answer fault reports during workdays 08-00-16-00, if you make a fault report during weekends or evenings you will not receive a reply from our caretakers until the next workday.
There is something wrong with the fault report system, what should I do?
If there is something wrong with the fault report system please send us an e-mail to luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se)
Contact details
Address
Professorsgatan 1B, Lund
luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se)
Telephone
+46 46 222 08 00
Telephone hours
Monday-Friday
10:00 - 12:00 (AM, CET/CEST)
Disturbances
For disturbances outside of office hours, call +46 46 222 08 00, and press 1.