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How and where to pick up your keys

On this page you will find all necessary information on what is required when picking up your keys, where keys can be collected and links to more information about the keys.

What to do before picking up your keys

Video showing what to do before and after collecting your keys. (Youtube)

Keys will only be handed out as long as you have completed the following steps prior to your arrival:

  1. Accepted the contract (read more: FAQ - Room offer)
  2. Paid the deposit  (read more: FAQ - Deposit)
  3. Paid your first rent (read more: Pay your rent)
  4. Completed the induction (read more: FAQ - Induction)

What information to bring 

Keys are considered to be a document of value and you must therefore show some information to be able to pick them up:

  1. Passport or National ID
  2. Letter of Acceptance or Notification of selection results.

Where to pick up your keys

Arrival Day

A large number of incoming students arrive in Lund on one of the Arrival Days, which are organised before the beginning of each semester. Please read more through the link below for information of how and where to pick up your keys:

Other days

If you plan on arriving another day than Arrival Day, please read more through the link below for information of how and where to pick up your keys:

Where do my keys go and how do I use them?

To find out more about your keys, please read more here:

Contact details

LU Accommodation Sofieberg reception entrance; a wood-covered concrete bench in front of a door in a glass wall. Photo by Mikko Jokela Måsbäck.
LU Accommodation Sofieberg reception entrance (click to enlarge)

Student Accommodation

Address: Tunavägen 20, Lund


luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se)

Phone hours

046-222 08 00

Our phone hours are:
Mon-Fri: 09:00 to 11:00 (AM, CEST)

For disturbances outside of office hours, call the same number and press 1 to get connected to our on-call security firm.

More contact details