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Fault Report (ST)

Is the drain blocked? Is your fire alarm not working? Is the window stuck?

Can you fix it yourself?

Please check our cleaning and upkeep videos before submiting a Fault Report. Many things can be solved with the right knowledge.


Maintenance Lund, Malmö and Helsingborg

Please report the issues at your housing portal.


Maintenance at Michael Hansen

If you live at Michael Hansen:

Please look at this page for contact details:


Maintenance at Östra Vallgatan

If you live at Östra Vallgatan (Helsingborg) you can contact the caretakers on sight directly by calling 042 208267 or e-mailing student [at] helsingborgshem [dot] se.

Fault report tutorial

Please also see the FAQ fault report page.

FAQ Fault Report (link):

Contact details

LU Accommodation Sofieberg reception entrance; a wood-covered concrete bench in front of a door in a glass wall. Photo by Mikko Jokela Måsbäck.
LU Accommodation Sofieberg reception entrance (click to enlarge)

Student Accommodation

Address: Tunavägen 20, Lund


luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se)

Phone hours

046-222 08 00

Our phone hours are:
Mon-Fri: 09:00 to 11:00 (AM, CEST)

For disturbances outside of office hours, call the same number and press 1 to get connected to our on-call security firm.

More contact details