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FAQ Accept the room offer tutorial

If you are offered a room, the room offer will be sent to the email address registered in your housing application. There will be a link to log on to your housing account to see and accept/reject the offer. Please also check the spam inbox regularly.

Step 1: My Accommodation

On the main page of your housing account, you can see until which date the offer is valid. If you do not accept the offer within the deadline, the room will be offered to another student.

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Step 2: View Offer

Click on view offer under Contract to see the details.

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Step 3: Room Offer Details

Here you can see the details of the room offer. You can choose to continue or to decline the offer. Please note that if you decline the offer, your application will be rejected and no further room offers will be made.

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Step 4: Terms and Conditions

Read through the Terms & Conditions carefully.

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Step 5: Accept the Terms and Conditions

You will need to confirm and accept that you have received all the information.

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Step 6: Sign The Contract

Sign the contract by writing your username and password and then clicking on “Accept Offer”.

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Step 7: Your Offer is Accepted

You have accepted the room offer and signed the housing contract. You are now obligated to pay the deposit. You can choose to pay it directly or to pay it later. Please note that the deposit needs to be paid before your arrival to Lund.

An example of what the page in our housing portal looks like

Step 8: Before Picking up your keys

On the main page of your housing account you can see all details concerning your accommodation.
Before picking up your keys you need to have completed the following three steps:

  1. Paid the deposit (link)
  2. Paid the first rent (link) 
  3. Completed the induction (link) 

You can find our instruction video regarding how and where to pick up your keys via the link below:

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Contact details

LU Accommodation Sofieberg reception entrance; a wood-covered concrete bench in front of a door in a glass wall. Photo by Mikko Jokela Måsbäck.
LU Accommodation Sofieberg reception entrance (click to enlarge)

Student Accommodation

Address: Tunavägen 20, Lund


luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se)

Phone hours

046-222 08 00

Our phone hours are weekdays from 09:00 to 12:00

For disturbances outside of office hours, the same number and press 1 to get connected to our on-call security firm.