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FAQ Housing Account

Here we try to answer the questions regarding the housing account. Below you will find videos which give technical support and descriptions of how to solve issues.

A playlist on Youtube containing all current videos and tutorials in regards to the housing account.

Log in to your housing account

I tried to log on but it doesn't work what can I do?

If you have trouble logging in to your housing account we ask that you try the following:

  • Make sure that you use the right username (e-mail address) and password.
  • If you have forgotten your password please reset your password.
  • Close all tabs on the browser and wait 30 minutes before attempting to log back in.
  • If still not working; close the browser, wait 30 minutes and use a different internet browser.
  • If still not working; try using a different internet enabled device.
  • If still not working; please take a screen shot of the error message you get when you try to log on and send it to our email address (luacc [at] service [dot] lu [dot] se)


    Contact details

    LU Accommodation Sofieberg reception entrance; a wood-covered concrete bench in front of a door in a glass wall. Photo by Mikko Jokela Måsbäck.
    LU Accommodation Sofieberg reception entrance (click to enlarge)

    Student Accommodation

    Address: Tunavägen 20, Lund


    luacc [at] service [dot] lu [dot] se (luacc[at]service[dot]lu[dot]se)

    Phone hours

    046-222 08 00

    Our phone hours are weekdays from 09:00 to 12:00

    For disturbances outside of office hours, the same number and press 1 to get connected to our on-call security firm.