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Maintenance in Lund, Malmö and Helsingborg

OBS! For maintenance at Biskopsgatan or Michael Hansen, please go here.

Can you fix it yourself?

Please check our Cleaning and Upkeep Videos before submiting a Fault Report. Many things can be solved with the right knowledge.

  • Is the drain blocked? Is your fire alarm not working? You can probably solve these things youself. Please go here

Make a fault report

If you have a different problem where you believe that you need the help of a caretaker/janitor/superintendent:

  • In order to gain help with your problem you will need to log in to the fault report system.
  • If you are new user or have forgotten your password for the fault report system then you will need to use your pre-registered email for your LU Accommodation online account and then press submit.
  • Please note that the password which you use when logging in to your LU Accommodation online account (where you pay your rent etc.) is not connected to the fault report system.

Please follow the link to the Fault report page in order to either make a new fault report or to check on the status of an ongoing fault report.


If your fault is regarding locks, electricity or water, it will be prioritised by the caretakers.

If you experience immediate problems outside of office hours please call LU Security: +46 46 222 08 00

Contact details

LU Accommodation Sofieberg reception entrance; a wood-covered concrete bench in front of a door in a glass wall. Photo by Mikko Jokela Måsbäck.

Student Accommodation

Address: Tunavägen 20, Lund
Visits by appointment only.
Telephone hours suspended.

Zoom Hours:
Monday - Friday: 09:00-10:00
Connect via Zoom (new tab)

E-mail: luacc [at] service [dot] lu [dot] se

For disturbances outside of office hours, please call LU Security 046-222 08 00

More contact details